Why FILEaCOMPLAINT?
Well it all started with a prepaid, no connection fee long distance phone card, Yo-Yo. The ‘no connection fee’ declaration was not the case, it promised over 30 minutes to the Caribbean and when it came time to make the phone call it was simply untrue…the card lasted less than 10 minutes! An attempt was made to contact the phone card company to make a complaint regarding this issue and the customer service was appalling, not only was nothing resolved but the customer service representative stated that nothing will be resolved because the company could just simply change their access number and card name. After a numerous unsuccessful attempts, I contacted the CRTC who said they do not regulate phone card companies as they do with regular phone companies and also the better Business Bureau (BBB) which didn't help much either. I made a declaration to inform the public about products and services like Yo-Yo by founding FILEaCOMPLAINT.

It is a database of consumers’ accounts of factual experiences with products and services. The information on FILEaCOMPLAINT is collected from site visitors and published on FILEaCOMPLAINT for the sole purpose of informing, involving, and inspiring consumers to learn from other consumers personal experiences.

FILEaCOMPLAINT:

• Assists consumers in making well-informed purchase decisions.
• Educates consumers on how to get better customer service from product manufacturers and service providers.
• Aides businesses on how to provide better customer service and learn how to improve their business practices.